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Raving Fans: A Revolutionary Approach to Customer Service


<p>"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."</p> <p>This, in a nutshell, is the advice given to a new Area Manager on his first day—in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.</p> <p>Written in the parable style of <b>The One Minute Manager, Raving Fans</b> uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month.</p> <p>America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. <b>Raving Fans</b> includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans.</p> <p>Written in the parable style of <i>The One Minute Manager</i> by its co-author, <i>Raving Fans</i> uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature -- not just another program of the month. </p>

Author(s): Ken Blanchard  

ISBN 10: 0688123163
ISBN 13: 9780688123161
Pages: 160
Format: Hardcover
Publication: May 1993
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Other books by Ken Blanchard

1. Administracion Por Valores
2. Big Bucks! Audio (May 2000)
3. Big Bucks!: How to Make Serious Money for Both You and Your Company Hardcover (April 2000)
4. Building Better Business Teams: Proven Strategies that Get the Best from Your People (Collection) (9/19/2012)
5. Business Ethics Leadership by Example Audio (May 2004)
6. Business Ethics Leadership by Example (2004/05/01)
7. Clientes Incondicionales Paperback (February 2005)
8. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company Hardcover (November 2004)
9. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company (2005/01/03)
10. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company (2005/11/07)
11. El corazon de un lider/The heart of a leader Paperback (2000/01/01)
12. El Manager al Minuto (The One Minute Manager) Paperback (March 2003)
13. El Refugio Mas Calido y Seguro / The Most Loving Place in Town: Una Parabola Contemporanea de la Iglesia / A Modern Day Parable for the Church Paperback (October 2010)
14. Empowerment Paperback (May 2003)

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