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One Minute Apology: A Powerful Way to Make Things Better


<p>With his phenomenal bestsellers <b>The One Minute Manager</b> and <b>Raving Fans,</b> Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.</p> <p>Using Blanchard's signature breezy style, <b>The One Minute Apology</b> tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the <b>One Minute Manager.</b> What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.</p> <p>Destined to join Ken Blanchard's other groundbreaking classics, <b>The One Minute Apology</b> offers businesspeople — and just about anyone — a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.</p>

Author(s): Ken Blanchard  

ISBN 10: 0688169813
ISBN 13: 9780688169817
Pages: 128
Format: Hardcover
Publication: January 2003
Edition: FIRST
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Other books by Ken Blanchard

1. Administracion Por Valores
2. Big Bucks! Audio (May 2000)
3. Big Bucks!: How to Make Serious Money for Both You and Your Company Hardcover (April 2000)
4. Building Better Business Teams: Proven Strategies that Get the Best from Your People (Collection) (9/19/2012)
5. Business Ethics Leadership by Example Audio (May 2004)
6. Business Ethics Leadership by Example (2004/05/01)
7. Clientes Incondicionales Paperback (February 2005)
8. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company Hardcover (November 2004)
9. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company (2005/01/03)
10. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company (2005/11/07)
11. El corazon de un lider/The heart of a leader Paperback (2000/01/01)
12. El Manager al Minuto (The One Minute Manager) Paperback (March 2003)
13. El Refugio Mas Calido y Seguro / The Most Loving Place in Town: Una Parabola Contemporanea de la Iglesia / A Modern Day Parable for the Church Paperback (October 2010)
14. Empowerment Paperback (May 2003)

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