Predictable Surprises: The Disasters You Should Have Seen Coming, and How to Prevent Them


Even the best-run companies can be blindsided by disasters they should have anticipated. These predictable surprises range from financial scandals to operational disruptions, from organizational upheavals to product failures.

In Predictable Surprises, Max Bazerman and Michael Watkins show you how to minimize your risk by understanding and lowering the psychological, organizational, and political barriers preventing you from foreseeing calamity. The authors also offer powerful tools-including incentives and formal coalitions-that business leaders can use to detect and fend off threats invisible to insiders.

Failure to recognize what's coming exposes your company to predictable surprises. Given the stakes involved, this book allows you to focus on the right problems and to act before it is too late.

About the Author:
Max H. Bazerman is the Jesse Isidor Straus Professor of Business Administration at Harvard Business School. He is also formally affiliated with the Kennedy School of Government, the Harvard Psychology Department, and the Program on Negotiation

About the Author:
Michael D. Watkins is Professor of General Management at IMD in Lausanne, Switzerland, and confounder of Genesis Advisers, a leadership development company

Author(s): Max H. Bazerman  

ISBN 10: 1422122875
ISBN 13: 9781422122877
Pages: 336
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