Crucial Conversations: Tools for Talking When Stakes Are High

<p class="null1">The <i>New York Times</i> bestseller that changed the way millions communicate</p> <p>“[<i>Crucial Conversations</i>] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”<br> <b>—from the Foreword by Stephen R. Covey, author of <i>The 7 Habits of Highly Effective People</i></b></p> <p>“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”<br> <b>—Mark Victor Hansen, cocreator of the #1 <i>New York Times</i> bestselling series Chicken Soup for the Soul®</b></p> <p>The first edition of <i>Crucial Conversations</i> exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:</p> <ul> <li>Prepare for high-stakes situations</li> <li>Transform anger and hurt feelings into powerful dialogue</li> <li>Make it safe to talk about almost anything</li> <li>Be persuasive, not abrasive</li> </ul>

Author(s): Kerry Patterson  

ISBN 10: 0071772200
ISBN 13: 9780071772204
Pages: 288
Publication: 8/19/2011
Edition: 2